Terms of Service

Services and accounts

PicTV provides image generation, image-to-video, text-to-video and 24 public video templates. All 24 are public generation templates with editors: 23 use the image-to-video service with a template preset, while Burning Bridges uses its own server recipe. They are not all separate proprietary models or exact transfers of their example videos. Submission requires an eligible account, the required inputs and permissions, safety checks, sufficient credits and an accepted server quote. Availability can be paused for safety or operational reasons; a page or sample alone is not authorization to submit.

Keep account information accurate and protect your credentials. Email/password registration currently establishes a Session without email verification; Google sign-in is also available. Do not impersonate others, access another account, evade safeguards, or submit illegal, exploitative, harassing or infringing material. We may restrict misuse or protect an account at risk.

Inputs, specifications and audio

Use photos and other material only with the rights and portrait permissions required for your intended use. Obtain permission from the people pictured and appropriate guardian authorization where relevant. You remain responsible for how you use and publish inputs and results. Screening does not prove ownership, age, identity or consent.

The generator shows supported models, resolution, duration, aspect ratio and the applicable credit quote. Current video models are Seedance 2.0 Mini, Fast, Standard and 2.5. Current new video tasks request native audio. There is no user audio-off control in the current editor. Historical tasks retain their original settings and may be silent. A usable audio track is not guaranteed for every video. Native audio does not guarantee copied original music, a particular voice or exact lip sync; a missing required audio track can require review instead of delivery. Image generation does not generate an audio track.

AI results and task status

Examples illustrate a creative direction, not a guarantee of identical faces, details, choreography, timing, sound or quality. AI results can contain errors and may be unsuitable for your intended use. Review results before publishing and respect third-party rights.

A result-unknown or review status requires investigation of the original task. Do not submit again merely because the browser timed out or a response was lost. Confirmed technical failures and supported pre-submission cancellations can release task credits under the existing accounting rules. Cancellation is not guaranteed after a request may have reached the supplier. Quality complaints are reviewed separately and do not automatically create a credit adjustment or a refund.

One-time credits and payments

Current packs are Single: US$6.99 / 10 credits; Duo Pack: US$29 / 50; Crew Pack: US$99 / 350; Studio Pack: US$199 / 900; Label Pack: US$499 / 3,000. These are one-time purchases with no automatic renewal, and these credits do not expire. Earlier entitlements retain their recorded purchase terms. One credit does not necessarily equal one generation; accept the current quote before submitting. Purchasing credits does not itself start a task.

Stripe processes Checkout payments. Credits are granted only after server verification of a paid order; a success-page URL is not proof of payment. Duplicate notifications do not entitle an order to multiple grants. If payment succeeded but credits are missing, request payment reconciliation before paying again. Unpaid, canceled or expired Checkout sessions do not earn credits.

Storage, refunds and support

Private uploaded and generated media has a 30-day storage period. Download results you wish to retain; non-expiring credits do not include permanent storage. Records needed for accounting, task recovery, support or legal obligations may be retained separately. See the Privacy Policy.

Read Refunds & Payment Help for the distinction between technical-failure credit releases, missing-payment reconciliation, quality review and payment refunds. Contact Support while signed in with the relevant order number or task ID. A ticket is not automatic refund approval. Approved payment refunds must be tied to the original verified payment and accounting records, including credit use. Payment refund requests are reviewed individually through Support. Nothing in these terms excludes mandatory consumer rights. If you cannot sign in, use password recovery or Google account recovery for Google-only access.