Refunds & Payment Help

Before purchase

Current one-time credit packs do not renew and do not expire. Burning Bridges uses one photo and portrait framing. Choose Mini or Fast at 480p/720p, or Standard or 2.5 at 480p/720p/1080p. Select any whole-second duration from 5 to 15 seconds. Output is silent. Credits vary with model, resolution and duration; confirm the quote before generating. The fixed effect is portrait; generic tools also support landscape and square. Check the chosen specifications and quote before purchasing. Private media is retained for 30 days.

Text-to-image generation is also available at /image: One square image per task: Z-Image, Seedream 4.0 and 4.5 cost 1 credit; Seedream 5.0 Pro costs 2 credits. Output format depends on the model. Prompts are sent to KIE and to SeeAPI for text screening; generated images are screened by SeeAPI before private delivery. Generated image files are retained for 30 days. Task history and prompt records may remain for recovery, accounting and support.

Request review

Sign in to the account used for the purchase and open Support. Choose Payment & credits; include the order number, issue and requested outcome. For quality issues include the task ID and specific problem. Never send passwords, full card numbers or private media URLs.

We review the order/payment state, used/unused credits and task evidence. Duplicate charges, missing credits, unused credits and unavailable service may be raised for review. This page does not promise automatic eligibility, a fixed refund deadline or response time. Mandatory rights remain unaffected.

Processing

The conversation records your request and staff response; submitting it does not automatically refund or grant credits. Approved refunds must correspond to the original verified payment and linked accounting adjustments. Payment refunds, technical-failure releases and quality compensation are separate. There is no public self-service refund button.

Check billing history before paying again when a return page is slow. If you cannot sign in, use password recovery. See the Terms and Privacy Policy.

Generic image-to-video and text-to-video offer landscape, portrait or square output. Choose Mini or Fast at 480p/720p, or Standard or 2.5 at 480p/720p/1080p. Select any whole-second duration from 5 to 15 seconds. Output is silent. Credits vary with model, resolution and duration; confirm the quote before generating. The fixed effect is portrait; generic tools also support landscape and square. Text and output safety review applies; photo inputs also require per-image review and consent. New model integration is separate from real-output quality acceptance.