Privacy Policy

Accounts and service data

PicTV offers image generation, image-to-video, text-to-video and 24 public video templates. We process your name, email address, password authentication records, Google account identifiers and profile information, and Session records to provide accounts and protect access. Authentication uses Better Auth with Cloudflare D1. Email/password registration currently signs you in without an email code or confirmation link. Google OAuth is a separate sign-in option requesting basic profile and email access, not access to Gmail or Drive. Resend processes password recovery email.

Photos, prompts and generated media

Current new video tasks request native audio. Historical tasks may be silent, and a usable audio track is not guaranteed for every video. Image generation does not produce an audio track.

We process uploaded photos, prompts, selected templates and model settings, consent records, safety-review results, file metadata and content hashes, task status and generated images or videos. These records support generation, private delivery, recovery, abuse prevention and support. Photos containing other people require the necessary rights and permissions; a safety check does not establish identity, age or consent.

Cloudflare hosts our website and background processing, D1 stores account and business records, and private R2 storage holds uploaded and generated media. KIE receives the inputs and instructions needed for the selected generation request. SeeAPI processes text, images and video as needed for safety screening. Inputs sent to these services do not remain exclusively within PicTV infrastructure. Their processing locations and retention rules are governed separately; deleting a PicTV file does not establish that a supplier has immediately deleted every copy.

Payments and support

Stripe hosts payment collection. PicTV processes order and Checkout identifiers, verified payment events and credit accounting; we do not store complete card numbers. Payment verification and credit reconciliation are separate from Analytics. Support records include your messages, relevant order or task references and authorized staff replies. Do not send passwords, verification links, API keys, full card numbers or private media URLs in a ticket.

Analytics and cookies

Necessary authentication cookies maintain sign-in and protect requests. With your permission for non-essential cookies, Google Analytics 4 measures visits and selected service interactions on pictv.ai. It does not load before acceptance and is disabled on the preview website. Our Analytics integration excludes your account ID, email, name, prompts, uploaded photos, filenames and private media links; page URLs omit query parameters and fragments. Verified purchase reporting uses an opaque order identifier for deduplication. Analytics is best-effort reporting, not your billing record. Use Cookie settings in the main site footer (return to the home page if needed) to change or withdraw your choice; withdrawal does not itself erase data previously received by Google.

Retention and security

PicTV private uploads and generated images and videos have a 30-day storage period. Access expires and scheduled cleanup removes eligible files; cleanup is not a promise of simultaneous deletion from every system. Download results you wish to keep. Permanent credits do not include permanent media storage. Task, prompt, accounting, support, security and backup records may remain separately for recovery, disputes or legal obligations. Browser storage deletion does not delete server records, and our deletion does not remove your downloads or independently held supplier copies.

We use HTTPS, server-side ownership checks, file validation and protected provider configuration. No system offers absolute security. Temporary transfer links have separate expiry and access rules; do not publish them.

Your requests and contact

For access, correction, export, deletion or other privacy requests, open Support, sign in and choose the privacy topic. Requests are reviewed after ownership verification, including any applicable retention obligations. This is a request channel, not an automatic export, account closure or deletion tool. If you cannot sign in, use password recovery; Google-only users can use Google sign-in and their Google account recovery options.

See our Terms of Service and Refunds & Payment Help. Nothing in this policy limits rights that applicable law does not allow us to exclude.